Let us answer your questions.

How do I place an order with DWC Specialties?

 

DWC Customer Service Representatives are available Monday thru Friday 8:00 a.m. to 4:00 p.m. to assist you with ordering and product/account inquires.

 

Orders may be placed via phone or email

Email: order@dwcspecialties.com

Phone: (920) 485-4550

 

You may also place orders online through our online ordering platform. An account is required to place an order online. If you don’t have an account, please call us at 920-485-4550 to learn about how to set one up.

 

Can I pick up my order rather than having it delivered?

 

Our customers are welcome to pick up product from our office between the hours of 8:00 a.m. to 2:00 p.m. All pick-ups need to be called in prior to your arrival either to our office or your Customer Sales Representative.

 

Can I place any special orders?

 

Special Order items require a 1 to 6 week lead time. All special order items will be delivered on the next available delivery day upon being received by our office.

 

Can I return a special order?

 

Unfortunately, special order items are non-returnable to suppliers they get ordered from. Which makes them non-returnable to DWC Specialties as well. Special orders offer more opportunities and also require working closely with our staff to ensure satisfaction each time.

 

How does DWC Specialties help take care of our environment?

 

DWC Specialties gives the extra effort when it comes to the environment. As part of our commitment to better service, on your next delivery ask our staff member to reuse any available boxes that came with your order. Be sure to connect with us on Facebook to view a picture of our reused box collection.

 

By reusing boxes we save room in landfills, reduce energy required to produce new boxes and reduce fossil fuels extraction and greenhouse gases being burned off into the atmosphere. These are just a few of the many reasons why reusing can make a difference in the preservation of our environment.

 

What if I have more questions?

 

We’re always happy to help! Please give us a call at 920-485-4550 or fill out our contact form online anytime you need a question answered or have feedback for our team.